Buying is direct and simple:

• Browse or search for the product or service you need
• Open the listing and tap Call Seller or WhatsApp Seller
• Agree on the price, delivery and payment directly with the seller
• Meet in a safe place, inspect the item, then pay the seller

There is no shopping cart or online checkout — you deal with the seller directly.

Delivery (or pickup) is arranged directly between you and the seller when you contact them. Home and Business Marketplace does not ship products or handle deliveries. We recommend collecting the item in person and inspecting it before paying.

You pay the seller directly — typically via M-Pesa or cash — after you have inspected the item. Home and Business Marketplace never holds your money, does not process product payments, and will never ask you to pay a deposit or booking fee for a listing.

Follow our safety guidelines:

• Meet the seller in a safe, public place — or at their verified physical shop
• Inspect and test the item before paying
• Never send money in advance for an item you have not seen
• Report suspicious sellers to us through the contact page

Because you buy directly from independent sellers, any return or refund is agreed between you and the seller — the marketplace does not process product payments and therefore cannot issue refunds for them. This is why we insist you inspect items before paying. See our full Return & Refund Policy.

First raise it with the seller — most issues are resolved directly. If you believe a seller is fraudulent or misrepresenting products:

• Take photos/screenshots of the listing and the issue
• Report the seller through our contact page or WhatsApp support
• We investigate reports and flag or remove scam profiles

Yes — most products come with the manufacturer's warranty (usually 6–24 months depending on the brand and item). Details are listed on each product page.

Check the seller's store page — verified sellers display real shop photos, full contact details and customer reviews. Prefer sellers with an established store, and always inspect the item in person before paying regardless of how good a profile looks.

No — browsing listings and contacting sellers is completely free for buyers. Sellers pay a subscription to list their products and services on the marketplace.

Yes — listed prices are set by sellers and many are open to negotiation. Agree on the final price directly with the seller by phone or WhatsApp before you meet.

Email: support@homeandbusinessmarketplace.com
WhatsApp / Phone: [Add your contact number]
Live chat on the website (during business hours)

Yes! Sellers regularly run discounts and special offers — check the Offers page for listings currently on sale.

No. We focus on brand new, sealed products from authorized sources. We do not sell refurbished or pre-owned items.

Use the "Forgot Password" link on the login page. You’ll receive a reset link via email. If issues persist, contact support.