Home and Business Marketplace — Return & Refund Policy
Effective Date: July 21, 2026
1. Marketplace Subscription Refunds (Platform Level)
- All Subscription Sales Are Final: Home and Business Marketplace does not grant partial or complete monetary refunds for recurring monthly or annual platform fees (KES 1,000 / KES 3,500 plans) once processed.
- Service Delivery: Fees paid are strictly for internal ad server exposure, advanced visibility indexing, and listing capacity upgrades. We do not guarantee a fixed volume of sales or monetization conversions.
- Banned Accounts: Accounts terminated due to verified fraud, duplicate listing abuse, or a breach of our Terms of Service are ineligible for subscription refunds.
2. Product Transactions (Seller-to-Buyer Level)
- Direct-Connection Protocol: Because Home and Business Marketplace does not process, handle, or escrow the funds exchanged for physical products, properties, or services, our platform cannot issue refunds, returns, or chargebacks for items purchased from independent vendors.
- Independent Return Terms: Individual sellers operating on Home and Business Marketplace are independent businesses and must outline their own distinct return rules to buyers.
Mandatory Inspection Advisory: To eliminate refund disputes completely, we mandate all buyers to follow our Safety Blueprint: always execute product inspections in a secure public space or directly inside the seller's verified physical shop before authorizing any financial transfer via M-Pesa or cash.
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